Shipping policy

At PGR Furniture, we understand that delivery is an important part of your furniture experience. We work with trusted freight and delivery partners to ensure your furniture arrives safely and efficiently.

Many of our products are handcrafted, custom made, or sourced specifically for each customer. Delivery timeframes and arrangements may vary depending on the product, location, and order requirements.

Please review our shipping and delivery policy below.

Delivery Locations

PGR Furniture provides delivery services across Australia, including:

  • Metropolitan areas
  • Regional areas
  • Residential addresses
  • Commercial and hospitality projects

Delivery availability and pricing are determined based on:

  • Delivery postcode
  • Product size and weight
  • Number of items ordered
  • Freight requirements
  • Access conditions

Additional freight charges may apply for remote or difficult-to-access locations.

Delivery Timeframes

Delivery timeframes vary depending on the product type and availability.

Estimated lead times may include:

  • Ready-to-ship items: approximately 1–4 weeks
  • Made-to-order furniture: approximately 6–12 weeks
  • Custom furniture projects: timeframe confirmed during quotation

Please note that all delivery timeframes are estimates only and may be affected by:

  • Manufacturing schedules
  • Supplier availability
  • Customisation requests
  • Freight delays
  • Weather conditions
  • Peak seasonal periods
  • International sourcing or import processes

PGR Furniture will provide updates where possible throughout the production and delivery process.

Custom & Made-to-Order Furniture

Many PGR Furniture pieces are created specifically for each customer.

For custom and made-to-order items:

  • Production begins once your order is confirmed
  • Materials are allocated specifically for your piece
  • Delivery is arranged once production is complete

Customers will be notified when their furniture is ready for dispatch and delivery scheduling.

Delivery Costs

Delivery fees are calculated based on:

  • Product dimensions
  • Product weight
  • Delivery location
  • Quantity ordered
  • Delivery requirements

A delivery fee will be confirmed before final order approval.

Once freight arrangements have commenced or delivery has been booked, shipping charges are non-refundable.

Standard Delivery

Standard delivery includes:

  • Transport to your nominated address
  • Delivery to the nearest accessible point

Standard delivery does not include:

  • Carrying furniture inside the property
  • Assembly
  • Installation
  • Placement of furniture
  • Removal of packaging

Additional services may be available upon request.

Premium & White Glove Delivery

For selected furniture pieces, PGR Furniture may offer premium delivery options.

White glove delivery may include:

  • Two-person delivery team
  • Placement of furniture inside your home
  • Assembly assistance where required
  • Packaging removal

Additional fees apply depending on location, product size, and service requirements.

Please advise our team before delivery if you require white glove service.

Delivery Access Requirements

Customers are responsible for ensuring suitable access is available before delivery.

Please measure and consider:

  • Entry doors
  • Hallways
  • Staircases
  • Lifts
  • Balconies
  • Driveways
  • Property access points

PGR Furniture is not responsible for unsuccessful delivery due to inadequate access.

Additional fees may apply for:

  • Re-delivery
  • Additional labour requirements
  • Waiting times
  • Special access arrangements

Delivery Contact Information

Customers must provide accurate delivery details, including:

  • Full delivery address
  • Postcode
  • Contact name
  • Phone number
  • Any access instructions

Customers are responsible for ensuring someone is available to receive delivery where required.

Inspecting Your Furniture Upon Delivery

Customers should inspect their order upon arrival.

If your furniture arrives damaged or has a manufacturing issue:

Please notify PGR Furniture within 48 hours of delivery and provide:

  • Photos of the packaging
  • Photos/videos of the issue
  • Order details
  • Description of the damage

This allows our team to assess the issue and provide an appropriate resolution.

Failure to notify us within the required timeframe may affect our ability to assess delivery-related damage.

International Shipping

International shipping may be available for selected products.

International customers may be responsible for:

  • Freight charges
  • Import duties
  • Taxes
  • Customs fees
  • Local delivery charges

These costs will be confirmed prior to shipment where applicable.

Delivery Delays

While PGR Furniture works hard to meet estimated delivery timeframes, delays may occasionally occur due to circumstances outside our control, including:

  • Manufacturing delays
  • Freight interruptions
  • Weather events
  • Supplier delays
  • Import or customs delays

We will provide updates and work to resolve delays as quickly as possible.

Final Delivery Confirmation

By placing an order with PGR Furniture, customers acknowledge and agree that:

  • Delivery timeframes are estimates only
  • Access requirements are the customer’s responsibility
  • Delivery fees are based on confirmed order details
  • Additional charges may apply if delivery requirements change
  • Custom and made-to-order furniture cannot be cancelled once production has commenced

PGR Furniture is committed to providing a reliable delivery experience and ensuring your furniture arrives safely and ready to enjoy.