Terms of service

Welcome to PGR Furniture. By placing an order with us, you acknowledge and agree to the terms and conditions outlined below. Please read these terms carefully before making a purchase.

1. Shipping Policy

Global Shipping

PGR Furniture offers shipping services to customers worldwide. Shipping costs, delivery timeframes, and available options vary depending on the destination, product type, and current freight conditions.

Shipping Quotes

Each order is handled individually. Once an enquiry or purchase is made, we will provide a customised shipping quote that includes applicable freight costs, estimated delivery timeframes, and any relevant delivery information.

Product Handling

We take great care in preparing and packaging all orders to ensure products are handled safely throughout the delivery process. While we work with trusted freight partners, delivery times may vary due to circumstances outside of our control.

2. Lead Times and Delays

Estimated Lead Times

Any production or delivery timeframe provided by PGR Furniture is an estimate only and should not be considered a guaranteed delivery date.

Delays Outside Our Control

Delivery delays may occur due to factors including, but not limited to, customs clearance, freight delays, weather conditions, supplier delays, port congestion, or other unforeseen circumstances.

PGR Furniture is not responsible for delays caused by external factors, and such delays do not qualify for order cancellation, compensation, or refund.

3. Returns, Refunds and Damaged Goods

Change of Mind

Due to the nature of furniture products, PGR Furniture does not accept cancellations, returns, or refunds for change-of-mind purchases.

Customers are responsible for ensuring product selections, measurements, colours, and specifications are suitable before placing an order.

Delayed Orders

Orders cannot be cancelled or refunded due to estimated delivery delays, including delays caused by shipping providers, customs, manufacturing, or other circumstances outside PGR Furniture’s control.

Damaged or Defective Products

PGR Furniture is committed to providing high-quality products. If your order arrives damaged or has a manufacturing defect, please contact us within 24 hours of delivery and provide clear photographs and details of the issue.

Claims submitted after this timeframe may not be accepted, as we are unable to accurately determine when or how damage occurred.

If the issue is confirmed as a manufacturing fault or freight-related damage reported within the required timeframe, PGR Furniture may provide a replacement, repair, or suitable resolution.

Freight Damage Claims

Customers must inspect all items upon delivery. Any visible damage must be reported within 24 hours of receiving the goods. Failure to notify PGR Furniture within this period may result in the claim being declined.

Please note that refunds are not provided for change-of-mind purchases.

4. Agreement to Terms

By placing an order with PGR Furniture, you confirm that you have read, understood, and accepted these Terms & Conditions.

PGR Furniture is committed to managing every order with care and professionalism and will make every reasonable effort to provide accurate information, quality products, and reliable service.

Effective Date: 05/08/2026